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How long do you spend with my pet/cat on each visit?
Visits generally last a minimum of 30 minutes, however cats can be quite discerning, and some take longer in approving strangers. While some cats practically greet us at the door, with meows, purrs and leg brushing, some can be timid and don’t warm to us as easily and are only too happy to see the back of us as we leave. We respect their individuality. For those who are happy to be cuddled, stroked or indulge in playing with their various toys we are only to happy to have fun with them.
When do I give the keys to the pet sitter?
We collect keys at the registration visit, so please ensure you have a spare set of keys that have been tested. The set of keys you give us must not be in use by you or other household members. We can’t stress enough the importance of giving us a spare set and not one in use.
Key return is per agreement between individual client and sitter. Many of our regular clients are happy for us to hold on to keys which are locked away safely and coded for customer confidentiality.
Can I schedule a registration visit in the evening?
Of course we can. We understand most clients work away from home during the day.
Are your rates higher over public holidays?
Yes they are. All public holidays as well as festive periods such as Easter and Christmas/New Year.
How much notice do I need to give?
As much notice as possible is appreciated. As expected, we get busy at peak times which are Bank Holidays, Easter, June-
While we will always try to accommodate last-
Do I have the same pet sitter every visit?
We believe in creating bonds. It is our goal to create a special relationship between cat sitter, you and your pets. So yes, you will always have the same cat sitter, however in the case of an emergency or if your cat sitter is not available, another pet sitter will step in and you will get the chance to either speak to or meet them.
What time do you visit?
We visit around 8 am and 4pm (sometimes earlier or later if need be).
Can I contact you for updates?
Of course you can. You may do so via text, email or call us. We do endeavour to send daily or every other day updates, including a photo or two of your pet depending on your agreement with Pet Sitter. With your permission, we will post pictures of your pets on our Facebook, Twitter and Instagram Page
What happens if there is an emergency with my pet?
You will be alerted and your pet will be taken to your vet if necessary.
Should I leave the cat flap open?
This is always a difficult one. Your cat should have the same routine as if you were there, after all that is why you chose cat visits instead of taking your cat to a cattery. If your cat is used to having access to the outside, don’t lock him/her in while you are gone. Of course for total peace of mind you can always lock the cat flap and keep him/her indoors.
Are you a member of a professional pet sitting body?
There is no such thing, they are pet sitting portals. What exists in the UK, are individuals who create web sites set up to make money and are not recognised by the UK government or DEFRA.
But, we are a members of the Federation of Small Business’, IABTC and the Kennel Club KCAI and follow their Code of Conduct as well as have my own Code Conduct and apply it to all of our company. Links are at the bottom of the page.
What are your payment arrangements?
Payment is required no later than the date of first pet visit, and you will be invoiced once we have confirmed the booking following completion of the registration/booking forms. You will receive your invoice once we have collected keys. If we already hold your keys, the invoice will be sent once your booking is confirmed.
Payment is via bank transfer,cash or cheque.
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